Q. You are Sakshi/Saksham, a customer of Excitel Broadband. Write a letter in 100-120 words to the Customer Care Department, Excitel regarding the poor service of Internet connection. You are a resident of 485, Ram Nagar, Shahdara.

  485, Ram Nagar

Shahdara

07 March 20XX

The Manager

Customer Care Department

Excitel Broadband

Shahdara

Subject: Poor service of internet connection

This is to bring to your kind notice that in the past few days, I had been experiencing a poor connection. My customer ID is 421HJ324. I had restarted the modem several times but after ten to thirty minutes, the modem's shutting down. I had so many problems with it as I need to attend online classes.

I had contacted the customer care department and I got to know that the fault lies in the modem itself which I purchased from your company and it is still in the warranty period. Please try to solve the problem as soon as possible.

Yours faithfully

Saksham